Shipping & Delivery

Shipping addresses in the US, Canada, and Europe can enjoy free shipping on all items sold on SurewayDM.com.

*Important Notes:

  • Preparation for delivery (quality checks, packing, paperwork, etc.)usually takes 3-4 business days and is not included in the overall “shipping time”
  • Estimated Delivery Time is 4-30 business days. (Average delivery time in the US is 5- 8 business days)
  • We ship orders from New York City via USPS.
  • Allow 10 more days on top during the Christmas season.
  • All packages have specific tracking information.*
  • Our main warehouses are in the US.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Normal service resumes immediately after each holiday.

It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

Customs and Taxes (International Orders)

It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

We are not responsible for delays in custom offices.

Where do you ship from?

We have warehouses in the US, Canada, and China – Most orders are shipped from our US location. In rare cases, we will ship your order to you from one of our other warehouses depending on availability.

 

*Orders shipped to addresses in the Middle East will not have a tracking number. We take no responsibility if they lose an untracked shipment.