Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customerservice@surewaydm.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at  customerservice@surewaydm.com..

The estimated delivery time for orders on Surewaydm.com is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days in North America and 60 business days for international orders. The delivery time mentioned above does not include order processing time that usually varies from 3 to 5 days. If you have purchased anything on Surewaydm.com, but didn’t receive it within the guaranteed delivery time, you can get a full refund.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of Surewaydm.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Surewaydm.com

You are responsible for the cost of return shipping and 6% of your order value to cover transaction fees.

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it either by sending a message on the Contact Us page or using your PayPal account.

If the order is canceled before it ships, you will receive a refund on your order amount minus 4% transaction fees.

Please note we do not accept returns on earrings due to hygiene. Custom products (such as special orders or personalized items) are not accepted for return or exchange. Unfortunately, we cannot accept returns on clearance items or gift cards.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Clearance sales are final.